Cancellation & Refund Policy

Last updated: October 2025

At WizzyWeb Private Limited (“we,” “our,” “us”), we value your satisfaction and strive to ensure a smooth experience with our services. This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds may be processed for services purchased through our website https://wizzyweb.com or directly from us.

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1. Service Cancellation

• Customers may request cancellation of a service within 7 days of purchase if the project has not yet commenced.
• Once work or setup has begun (including resource allocation, design, or development), cancellation requests will not be accepted.
• For subscription-based or recurring services (such as hosting, maintenance, or digital marketing), cancellations must be requested at least 7 days before the next billing cycle to avoid automatic renewal.

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2. Refund Eligibility

Refunds are applicable only under the following conditions:

• The purchased service has not been initiated and no resources have been consumed.
• A technical issue caused by WizzyWeb prevents delivery of the service and cannot be resolved within a reasonable timeframe.
• Overpayments or duplicate payments due to a system error.

Non-refundable items include but are not limited to:

• Domain registration or renewal fees.
• Third-party integrations, tools, or licenses.
• Completed development, customization, or marketing work.
• Consulting, setup, or onboarding fees.

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3. Refund Process

• Approved refunds will be processed within 7–10 business days from the date of approval.
• Refunds will be made using the original payment method whenever possible.
• All refund requests must be submitted in writing to support@wizzyweb.com along with relevant order details.

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4. No Refund Scenarios

Refunds will not be provided in the following situations:

• Delay caused by customer’s non-cooperation, incomplete inputs, or missed communication.
• Dissatisfaction due to subjective preferences after delivery.
• Violation of our Terms of Service or misuse of our platform.

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5. Amendments

WizzyWeb Private Limited reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

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6. Contact Us

For any questions regarding this policy or refund-related concerns, please reach out to us at:

WizzyWeb Private Limited
Email: support@wizzyweb.com
Website: https://wizzyweb.com
Registered Office: Gurugram, India

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